Return & Exchange Steps
-Contact customer service (email: firstname.lastname@example.org) within 7 days after receiving the item and provide the order number and product SKU number. Please attach a photo explaining the reason for your return. we will contact you within 2 working days (9:00 AM-5:00 PM GMT+08:00).
-We will confirm that your items can be returned.
-Once your request is approved, we will provide you with a return address. Please provide a valid tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return packages without this information. And Please do not send goods through the cash on delivery service.
Please click our RETURN AND REFUND policy to know more details.
Once the order is approved and confirmed, we will send you a confirmation email.
Order handling time is generally between 3-7 working days. It is used to check the quality assurance of your order, packaging, printing shipping labels, and forwarding them to our shipping company for shipment.
Please NOTE: Total Delivery Time = Handling Time + Transit Time
Please click our SHIPPING INFORMATION policy to know more details.